Shipping Policy

At KJDHW, we are dedicated to delivering your orders with care and efficiency. This policy outlines our shipping procedures and guidelines.

1. Order Processing
All orders are processed during our standard business hours, Monday through Friday, excluding public holidays. Once your order is confirmed, it will be prepared for shipment. You will receive a confirmation email when your order has been processed and is ready for shipping.

2. Shipping Destinations

We are proud to offer shipping services to a wide range of countries. Shipping options and fees may vary depending on the destination.
3. Shipping Methods
We partner with reliable shipping carriers to ensure your products arrive safely. The available shipping options will be displayed during checkout. All packages are securely packaged to protect your items during transit.

4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey. This allows you to follow your order from our facility to your doorstep.

5. Shipping Address
Please ensure your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to modify your shipping address, please contact us immediately at suppliers@kjdhw.com. Address changes cannot be guaranteed once an order has been processed for shipping.

6. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, recipient refusal, or failure to collect from the carrier, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

7. International Shipping Considerations
For international orders, customers are responsible for any customs fees, import duties, or taxes that may be applied by their country's customs authority. These charges are separate from our shipping costs and are the customer's responsibility.

8. Multiple Shipments
If your order contains multiple items that are not all available for shipment at the same time, we may ship products in separate packages to ensure you receive available items promptly.

9. Contact Information
For any questions regarding your order's shipping status or our shipping policy, please contact us at:
Email: suppliers@kjdhw.com